Policies

Terms and Conditions

When you give Realm Cellars your credit or debit card details you are confirming that you are the card holder or have permission from the card holder to use the card on this website. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.

We reserve the right to cancel any orders that cannot be fulfilled for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.

You agree not to do the following while using the Realm Cellars website: a) Intentionally or unintentionally violate any applicable law or regulation or b) access, tamper with, or use nonpublic areas of the Realm Cellars site or computer systems.

We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order. See our Privacy Policy for complete details.

Realm Cellars will give you any necessary notices by posting them on the Realm Cellars site or by sending them to you by electronic mail. Realm Cellars reserves the right to update these terms and conditions, with no notice to you, at any time.

Shipping Policy

By placing an order with Realm Cellars you are certifying that you are 21 years of age or older. An adult over the age of 21 must be present to sign for delivery and must be prepared to confirm their age with appropriate identification.

Wine orders are fulfilled by DDC Shipping in Napa, California and are shipped on the date requested by the customer when placing the order. Date of receipt will very based on the chosen transit method As an example: an order placed with a requested shipment date falling on a Monday and a chosen transit method of Three-Day Air will have an anticipated delivery date on Thursday of that same week, barring transportation issues on the part of the Shipping Company (UPS, FEDEX or GSO) due to natural disaster or other unforeseen circumstances.

A tracking number will be sent by email to the customer at the time of shipment in order that they can make arrangements to receive the shipment and provide adult signature.

Delivery will be attempted three times, after which time the order will be returned to DDC shipping and the customer will be contacted by the winery to discuss re-shipment of the order. Realm Cellars is not responsible for additional shipping costs incurred when a customer is unavailable for any of the three attempts the shipping company makes in delivery of the order.

Shipping is prohibited to the following states: Alabama, Arkansas, Delaware, Kentucky, Massachusetts, Mississippi, Montana, Oklahoma, Pennsylvania, South Dakota, Utah.

Questions about this policy, or individual orders should be directed to Realm Cellars at 707-967-0226 or info@realmcellars.com.

Return Policy

Realm Cellars is committed to the production of high-quality handcrafted wines and your satisfaction is our goal. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please email us immediately at info@realmcellars.com or (707) 967-0226 within 48 hours of receipt of your package(s), so that we can pursue a claim with the shipping company.

We will arrange to have the wine picked up in most cases. Please keep the original package and its contents exactly as you found them if at all possible. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.

Privacy Policy

At Realm Cellars we are committed to protecting your privacy. All order information is encrypted in order to ensure maximum security. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information, Realm Cellars has in place appropriate physical and managerial procedures to safeguard the information we collect. Realm Cellars will not sell, rent or lease your personally identifiable information to third parties.

Realm Cellars promises not to sell, give, lend or otherwise distribute your personal information to any other company or association that is not part of the processing or shipping of your wine order.

Personal Information and Data Gathering

From time to time, Realm Cellars will contact our registered users who have opted in to be e-mailed with information about releases, events, and relevant updates that we feel would be desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting info@realmcellars.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.

You must be 21 years of age or older to purchase wine.